Shipping policy

Shipping & Handling
Orders ship from New Jersey within 1–3 business days (Mon–Fri). You’ll receive a tracking email when your order leaves our studio.

Domestic (U.S.)

  • Carrier: USPS or UPS, with tracking.

  • Rates: Flat rate $9.00 Free shipping over $250.(pre-tax).

  • Signature required for orders $250+ (bags/leather) for your security.

  • Delivery estimates are carrier estimates and exclude our processing time.

International

  • Carrier: USPS/UPS/DHL (service varies by destination).

  • Duties/taxes/fees are paid by the customer at delivery. We do not mark items as gifts.

  • All international sales are final (see Returns).

Packaging
We use sturdy boxes and recycled or recyclable materials. Restored leather ships stuffed and in a breathable dust bag when available.

Address changes
If you entered the wrong address, email contact@cedarandindigo.com within 12 hours of ordering. Once shipped, we can’t reroute packages.

Lost, stolen, or damaged in transit

  • Marked “delivered” but not received: check with neighbors/building management and contact the carrier.

  • Damaged box or item: photograph the packaging + item and email contact@cedarandindigo.com within 7 days so we can assist with a claim.

  • We’re not responsible for packages after a carrier marks them delivered, but we’ll help you investigate.

Preorders & split shipments
If an order includes items with different ship dates, we may ship separately at no extra charge. Preorder ETAs are estimates.

Questions
We’re happy to help at contact@cedarandindigo.com